In many workplaces conversation is regarded as an adjunct to the real work of getting stuff done. All too often a request for a conversation is experienced as an interruption, a distraction from real work. Seen as a necessary evil, the objective is to complete the conversation as quickly as possible so all involved can get back to work. While the topic of conversation may be regarded as important, the quality of conversation doesn’t even register. This is very unfortunate as the quality of any conversation will have an impact beyond the moment.
Brief Account of the book
The book is based on two rounds of research undertaken by the authors in collaboration with their MBA students. They identified the organizations initially by asking the question ‘Tell us about some companies you love. Not just like but love.’
A number of Appreciative Inquiry practitioners were having a conversation concerning the strong demand frequently experienced from commissioners and contractors for a highly convergent end to a discursive, divergent event.
We asked ourselves two questions: What was this request an expression of? and How could we meet it without compromising the spirit of our endeavours? Here are the high points of our discussion.
One might have thought that the expression of gratitude was for the benefit of the recipient, to feel acknowledged and affirmed in their generous act: possibly so. However the experience of gratitude also brings great benefit to the donor, and some of those benefits can be seen to act as an inoculation against the dangerous seductions of privilege, power and position.
Cognitive research illuminates how our brains make decisions, and how they are different from computers. Compared to computers our brains are slow, noisy and imprecise. And, paradoxically perhaps, this makes them much more efficient than computers,
We are all taught that it is polite to be grateful, but does it make any other difference? Recent research suggests yes, including in the workplace.
Most people feel gratitude a lot and it makes them feel good to feel grateful
Gratitude motivates reciprocal aid giving
It can be considered as an emotion, a behaviour and a personality trait