Emotional states are an overlooked resource in the workplace. How we feel affects how we work individually and together as well as our resilience to stress and our creativity. Unlike other resources to help our staff in these straitened times, positive emotional states are a zero-cost, renewable, source of energy. And they make a difference to those around us.
And so it has come to past that from time to time I find my self teaching groups ‘coaching skills’. Sometimes this is groups of managers, sometimes fledging professional coaches, and sometimes people with post-graduate coaching degrees or similarly impressive credentials. And yet, for all these groups, one of the hardest challenges seems to be developing the skill of asking questions rather than more tempting options like: offering solutions, giving advice, sympathising, sharing their own experience, or in some other way failing to inquire.
In many workplaces conversation is regarded as an adjunct to the real work of getting stuff done. All too often a request for a conversation is experienced as an interruption, a distraction from real work. Seen as a necessary evil, the objective is to complete the conversation as quickly as possible so all involved can get back to work. While the topic of conversation may be regarded as important, the quality of conversation doesn’t even register. This is very unfortunate as the quality of any conversation will have an impact beyond the moment.
Mae West famously suggested that it’s not the ‘men in your life’ you need to worry about so much as ‘the life in your men; and as the celebration of another birthday reminds me that more of my life is behind than in front of me, I feel I’d be wise to focus on ‘the life left in my years’ rather than the ‘years left in my life’. And so, I turn to George Valliant for advice…
While we recognise that in general happiness is a crucial ingredient of well-being and health, happiness is not valued to the same extent by everyone. For some people it is a ‘nice to have’ while for others it is the stuff of life, a state to which they constantly aspire. Goal pursuit theory suggests that if we value something and actively pursue it we should experience more of it. So if we value happiness and pursue it, so we should experience more of it. However, there is a sting in the tail…
Forgiveness has an image problem. Asked to forgive people say: ‘but I can’t forget what they did’ or ‘I can’t imagine ever being friends again’ or ‘but I want them punished.’ These responses show a confusion between forgiveness, reconciliation, forgetting and justice.
I have recently come across a great paper about human energy, it is referenced at the end of this piece. It set me thinking about what it was saying in relation to Appreciative Inquiry. These are my thoughts.
We know it's important, where does it come form?
One of the most successful men I know grew up in the roughest streets of Bristol, and shared a cramped bedroom with his five brothers until he could leave the family home and ‘escape’ to his second choice university. Now a multi-millionaire cabinet minister, each of his milestones made it more and more apparent that his success was no simple stroke of luck.
There were no useful networks that his working class parents were a part of, there was no private school education to teach social poise; but there was drive that came from great ambition and pure determination.
I am dreaming of a lovely family Christmas, and I don’t mind if is white or grey. I do, nevertheless, mind whether it works out or not, as well as how humanly and psychologically messy it will end up being.
Last Christmas our teens decided to surprise us by setting up a casino in the living room, dressing up as croupiers, and getting the adults (that’s me, my husband, my husband’s ex and his best friend) to be the clients. As lavish, extravagant and original as that might sound, the enjoyment of the process was rather affected by the fact that in preparing the casino set-up, the teens did not check the rules of the proposed game and a few minutes into it started arguing over the way forward. In fact, at one point, the only way forward was to end the game.
In the last twenty years a new understanding of organizations has been developed, understanding them as living human systems of enterprise and creativity. It offers as an alternative to the dominant view of organizations as large and complicated machines of production. Methodologies based on this understanding, for instance Appreciative Inquiry, Open Space, World Café and SimuReal, allow the whole of the organizational domain to be approached from the living human system perspective. They allow us to address all organizational challenges from recruitment to redundancy within the same living human system frame. Four key factors underpin this approach.
Unclear objectives are sometimes unavoidable, the dangers and how to avoid as learned in Bosnia
Brief account of the book
The book has noble, honourable and inspiring intentions: it offers holocracy as a ‘new operating system’ for organizations that will create a ‘peer-to-peer distributed authority system’. This operating system creates empowered people who are clear about the boundaries of their authority, about what they can expect from others, and are able to be highly effective in their roles.
Brief Account of the book
The book is based on two rounds of research undertaken by the authors in collaboration with their MBA students. They identified the organizations initially by asking the question ‘Tell us about some companies you love. Not just like but love.’
For those who would like to dip their toe into the positive psychology world I've plucked a few of the recommendations from my book, Positive Psychology At Work, for you to have a look at. Hopefully they illustrate just how intuitive a lot of this is - which doesn't make it easy to do in a hierarchical, busy organisation of course!
Elicit Success Stories
Start meetings with a round of success stories. Before you get into the meat of the meeting, usually a litany of problems and challenges, start by giving people the opportunity to share the best of their week.
Many people find meetings challenging. These five tips will help your meetings be more successful, enjoyable and productive.
You can purchase our E-booklet that will take you through preparing for and running a great meeting in a step-by-step way here
1. Start with something positive
How? Ask everyone a question like ‘What’s been your greatest success, big or small, since we last met?’ or, ‘Which of your achievements over the last month are you most proud of?’ or ‘Which of your staff do you feel most grateful too, and why?’
Why? Because sharing good news boosts mood (and shares resources) which enhances creativity and problem-solving abilities
1. Grow the strengths and resourcefulness of people
It’s all too easy to focus on how people aren’t equipped for the change: they don’t have the skills, the knowledge, the experience. How their existing strengths and resources (including their extended network) can help them answer the questions and engage with the challenge that the change poses, can be less obvious. By deliberately helping people recognize and access their existing strengths and resourcefulness we can increase their resilience, tenacity and confidence in the face of change, making the steep learning curve less daunting.
Engaged employees are a business imperative: they perform 20% better and give 57% more discretionary effort  Organizations with a high level of engagement have better quality, sales, income and turnover, profit, customer satisfaction, shareholder return, and business growth, and success.  It is estimated that currently only 19% of employees are highly engaged in their work, while active disengagement cost the UK economy between £37.2bn and £38.9bn a year .
Organizations often struggle to understand what creates engagement. Positive psychology research is revealing that employee engagement is primarily a psychological and social process. There are a number of steps organizations can take to increase engagement.
So Why Do We Need To Do Change Differently
1. Because the old ways are too slow and hard
Traditionally change has been a top-down, linear, compliance process; first designed and then implemented. In today’s fast paced world this takes too long and is too hard. People resist the pressure. Instead we need change that is whole-system owned and generated, focused on maximising tomorrow not fixing yesterday.
It is very easy for people to become demoralised or demotivated during change as work becomes harder (less familiar) and possibly less rewarding (we’re not yet skilled at it). At the same time there is often a sense of loss of past habits or pleasurable activities, and a disruption to rewarding relationships. At the same time the manager can be so distracted and pressurised with all the meetings and decisions to do with the change programme that they are less relaxed and more critical than usual. They may also be around less, removing a valuable source of positive feedback for people.
To counter-act this, to ensure that people maintain good morale, are motivated, effective and resilient, we need to concentrate on helping people maintain a positive emotional state and a belief in their ability to influence things happening in their world.
How do we make training stick? We know that investing in the human capital of our workforce by upping their skill level is vital to any organisation, but if you've ever sat through a boring training session - or when that brought back unpleasant memories of school - you know that there is high significant chance this time and money will be wasted. Here I list and explore seven tips to help your training sessions be impactful and enjoyable, for you and your trainees.
1. Step out of the expert role
Often we are asked to run a training session due to our expertise in an area. Strangely this can be a challenge as we encounter what is known as the ‘expert problem’. Essentially our own knowledge and skill are so integrated that we can’t easily separate out the elements to construct a good training path; and we have forgotten how new and challenging this all is to the novice. The danger is that we inadvertently overwhelm or confuse with our expert knowledge.